Online GCX-AI-GPE Tests, Valid GCX-AI-GPE Test Practice

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q77-Q82):

NEW QUESTION # 77
Which evaluation method in Predictive Routing uses agent-level performance and contact attributes to optimize decisions?
Response:

Answer: D


NEW QUESTION # 78
Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

Answer: A,C,D


NEW QUESTION # 79
Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 80
Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 81
While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

Answer: D


NEW QUESTION # 82
......

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